Terms of service

About these terms

ClockSend is provided by Resolute Sports Technology Limited, company number 17454664, registered at 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom. These terms apply when you access or use ClockSend. By using the service, you agree to them. Contact: hello@wearesolute.co.uk.

Who may use ClockSend

You must be at least 18 and able to enter into a contract. Each account is for one individual. Keep your access secure and do not let another person use your account. Tell us promptly if you suspect unauthorised access.

What ClockSend provides

ClockSend helps independent workers plan and confirm work, calculate totals, create and store invoices, and download or share those invoices. Features and plan limits are described in the app and at checkout.

Your responsibilities

• Keep personal, client, rate, work, tax, payment and invoice information accurate.
• Check every invoice before sending it and keep any records required by law or your client.
• Obtain any permission or lawful basis needed to enter another person’s details.
• Use ClockSend only for genuine, lawful work and comply with the Acceptable use policy.

Not accounting, tax or legal advice

ClockSend performs calculations using the information you enter. It does not verify your employment status, tax position, VAT treatment, entitlement to payment or legal obligations. You remain responsible for obtaining professional advice where needed.

Plans, payment and renewal

The Free plan and the current features and limits of each paid plan are shown in ClockSend. If you choose a paid monthly or annual plan, the price shown at checkout is charged in advance and renews at the selected billing interval until cancelled. Any taxes or mandatory charges will be shown before purchase. Subscription, cancellation and refund rules are set out in the linked policies.

Service availability and changes

We aim to keep ClockSend available and secure but cannot promise uninterrupted or error-free access. We may maintain, improve, suspend or change features. If a change materially reduces a paid service, we will give reasonable notice where practicable and explain available cancellation or refund rights.

Your content and our rights

You retain ownership of the information and documents you enter. You give us permission to host, process, back up and display that content only as needed to operate ClockSend. ClockSend’s software, design, branding and documentation belong to us or our licensors and may not be copied or commercially exploited without permission.

Ending access

You may stop using the Free plan at any time and may cancel a paid plan under the Cancellation policy. We may restrict or suspend access where reasonably necessary for security, non-payment, unlawful use or a serious breach, normally after notice where it is safe and practical to give it.

Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory rights. We are responsible for losses that are a foreseeable result of our breach. We are not responsible for losses caused by inaccurate information you enter, a recipient’s failure to pay, or events outside our reasonable control. If you use ClockSend wholly for business purposes, we are not liable for indirect loss, loss of profit, revenue, business or opportunity; our total liability for paid services will not exceed the amount you paid for ClockSend in the 12 months before the event giving rise to the claim, except where the law does not allow that limit.

Law and disputes

These terms are governed by the law of England and Wales. Courts in England and Wales have jurisdiction, but consumers living elsewhere in the United Kingdom retain any mandatory local rights and may use their local courts. Please use our Complaints policy first so we have an opportunity to resolve the issue.