Privacy notice

Who is responsible

Resolute Sports Technology Limited, company number 17454664, registered at 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom is the controller responsible for ClockSend. Contact us at hello@wearesolute.co.uk for privacy questions or to exercise your rights.

Information we collect

• Account and identity information supplied through sign-in, including your user identifier, name and email address.
• Profile and invoice information you add, including your address, telephone number, trading name, VAT number and payment instructions such as bank account details.
• Information about organisations you work for, including names, billing addresses, contacts, email addresses, references and agreed rates.
• Calendar entries, working times, session descriptions, invoice records, totals, payment status and documents you create.
• Support messages, feedback and records of how we respond.
• Technical, security and diagnostic information such as IP address, device or browser information, access times and service logs where generated by our hosting and authentication providers.

How and why we use it

• To create and perform our contract with you: provide your account, save work, prepare invoices and deliver paid-plan features.
• For our legitimate interests: secure ClockSend, prevent misuse, provide support, troubleshoot faults and improve the service in ways users would reasonably expect.
• To comply with legal obligations, including accounting, consumer protection, fraud prevention and responding to lawful requests.
• Where required, on the basis of your consent, for optional communications or non-essential technologies. You may withdraw consent at any time.

Where information comes from

Most information comes directly from you. Sign-in details come from the identity service you use to access ClockSend. You are responsible for having a lawful reason to enter contact details for clients, companies and other individuals.

Who we share it with

We do not sell personal information.

• Providers that host, store, authenticate, secure or support ClockSend, acting under appropriate contractual controls.
• Payment providers if paid subscriptions are enabled; ClockSend does not need to store full payment-card details.
• The recipients you choose when you download, email or share an invoice.
• Professional advisers, regulators, courts, law enforcement or a buyer of the business where disclosure is lawful and necessary.

International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we will use an applicable UK adequacy regulation or approved safeguards such as the UK International Data Transfer Agreement or UK Addendum, together with appropriate security checks. Contact us for further details relevant to your information.

How long we keep it

We keep information only for as long as needed for the purposes above. The main periods are set out in our Data retention and deletion policy. Legal, tax, security or dispute requirements may require a longer period in a particular case.

Your rights

Email hello@wearesolute.co.uk. We may need to verify your identity. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

• Ask for access to your personal information and a copy of it.
• Ask us to correct inaccurate or incomplete information.
• Ask for deletion or restriction where the law allows.
• Object to processing based on legitimate interests or to direct marketing.
• Ask for portable information you provided where the legal conditions apply.
• Withdraw consent at any time where processing relies on consent.

Security and children

We use proportionate technical and organisational safeguards, but no online service can guarantee absolute security. ClockSend is intended for people aged 18 or over and is not directed at children.

Changes

We will update this notice when our service or legal duties change and will highlight material changes in ClockSend or by email where appropriate.