Refund policy

Cooling-off refunds

Cancel an initial paid subscription within the 14-day cooling-off period for a full refund. Request the refund when cancelling. This policy does not limit any statutory right to a refund.

Other refunds

• A duplicate or incorrect ClockSend charge.
• A charge taken after an effective cancellation.
• A material paid-service failure that we cannot correct within a reasonable time, taking account of how long the service was unavailable.
• The unused prepaid period if we discontinue your paid service for reasons not caused by your breach.

When refunds are not normally given

After the cooling-off period, we do not normally refund a partly used monthly or annual billing period merely because you changed your mind, did not use the service or forgot to cancel before renewal. We will always honour rights that cannot legally be excluded.

How to request one

Email hello@wearesolute.co.uk with the account email, charge date, amount and reason. Do not send full card or bank details. We may ask for limited information needed to locate the payment and prevent fraud.

Timing and payment method

Approved refunds will be made without undue delay and normally within 14 days, using the original payment method unless another lawful method is agreed. Your bank or payment provider may take additional time to display the credit.