Data retention and deletion policy

Active accounts

Profile, company, calendar and invoice information is kept while the account is active so ClockSend can provide the service and maintain the user’s invoice history. Users should also keep any independent records required for tax, accounting or client purposes.

Standard retention periods

• Account content after a verified deletion request: removed from active systems within 30 days where no legal exception applies; residual encrypted backups may remain for up to 90 days before rotation.
• Subscription, payment, tax and accounting records we are legally required to keep: normally six years after the relevant financial year or transaction.
• Support and complaint records: normally two years after the matter is closed.
• Security, access and diagnostic logs: normally up to 12 months, unless needed to investigate an incident.
• Consent records and policy acceptance evidence: for as long as needed to demonstrate compliance and resolve a claim.

Exceptions

We may retain specific information for longer where required by law, court order, regulatory request, fraud prevention, security investigation or a legal claim. We restrict use during such a hold and delete the information when the reason ends.

Deletion and export

Use Your account data in Settings to download a complete JSON copy of the active ClockSend information linked to the signed-in account. The same section accepts a verified deletion request after you enter the signed-in email and DELETE. It displays the scheduled date and lets you cancel before deletion. Email hello@wearesolute.co.uk if you need help or another reasonable export format. We may explain any information that must be retained by law.

Anonymised information

Information that has been irreversibly anonymised so it no longer identifies anyone may be retained for service statistics and improvement.